Crisis Management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.
Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time. Therefore the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.
In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, Crisis Management involves dealing with threats before, during, and after they have occurred. It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start.
Crisis Management is a situation based management system that includes clear roles and responsibilities and process related organisational requirements company-wide. The response shall include action in the following areas: Crisis prevention, crisis assessment, crisis handling and crisis termination. The aim of crisis management is to be well prepared for crisis, ensure a rapid and adequate response to the crisis, maintaining clear lines of reporting and communication in the event of crisis and agreeing rules for crisis termination.
A crisis mindset requires the ability to think of the worst-case scenario while simultaneously suggesting numerous solutions.
During the crisis management process, it is important to identify types of crisis in that different crisis necessitate the use of different Crisis Management strategies. Potential crises are enormous, but crises can be clustered.
Types of Crisis:
- Natural disaster
- Technological crisis
- Organizational Misdeeds
- Workplace Violence
- Terrorist attacks/man-made disasters
Crisis Management Planning
Protection and Prevention: avoid any accident, damage, disaster to happen/occur
Emergency Action Plan: eliminate or minimize any losses, damages, incidents, accidents, disasters when emergency situation happen/occur
Disaster Recovery / Business Continuity: Ensure continuity of company operations
ABIUD Solutions provides consulting services to any kind/type of company to implement Crisis Management. Our services includes Crisis Management Planning (Protection and Prevention, Emergency Action Plan, Disaster Recovery / Business Continuity), Improvements, Suggestions – Advices, Inspections and Reports, Training, Drills and Audits.